Speak Fluent Inc. Terms of Agreement for Package Purchases
1. Introduction
This agreement outlines the terms and conditions for purchasing and utilizing packages with Speak Fluent Inc. By purchasing a package, the client agrees to abide by the terms and conditions set forth in this agreement.
2. Services Provided
Speak Fluent Inc. offers packages designed to improve communication skills, subject to the focus areas of the speech therapist you’re working with.
Each package includes direct session time (i.e., time spent working directly with the speech therapist over a video call) and indirect time (i.e., time the speech therapist uses to write notes and prep for the sessions.
A 1 hour session includes 50 minutes of direct video time, and a half an hour session includes 25 minutes of direct video time.
3. Payment Terms
3.1 Payment Schedule
Full payment is required at the time of purchase.
3.2 Payment Methods
We accept e-transfer (sent to info@speakfluent.ca) and credit card payments.
4. Package Validity and Rate Adjustments
4.1 Completion of Packages at Original Rate within 2 years
In most circumstances, clients are allowed to complete their packages at the original rate and with the original number of sessions as specified at the time of purchase, regardless of any subsequent rate changes within 2 years. This ensures that clients can use their sessions as planned without immediate adjustment to their fees.
4.2 Packages Older Than 2 Years
The monetary value of packages purchased does not expire. Packages that have not been completed within 2 years of the purchase date may be converted to reflect the current rates for remaining sessions.
4.3 Rate Adjustment Notice
In cases where a rate adjustment for an SLP becomes necessary, clients will receive minimum six (6) months’ advance notice to complete their remaining sessions at the original rate. During this six-month period, clients have the following options:
5. Refund Policy
5.1 Client-Initiated Refunds
Refunds requested by clients for reasons unrelated to Speak Fluent’s rate changes will incur a processing fee of 5%. Additionally, refunds for unfinished packages will be calculated by converting completed sessions to a pay-as-you-go rate or a smaller package, with the remainder of the package refunded after this adjustment.
5.2 Refunds Due to Rate Changes
If a client requests a refund due to a rate increase and after the six-month grace period, the processing fee will be waived. Additionally, refunds in these cases will not be converted to a pay-as you go rate or a smaller package.
5.3 Non-Refundable Circumstances
Refunds are not available for sessions that have already been completed.
6. Scheduling and Rescheduling
6.1 Scheduling Sessions
Clients are responsible for scheduling sessions in advance based on availability. Speak Fluent Inc. cannot guarantee immediate availability for all requested time slots.
6.2 Rescheduling Policy
To reschedule or cancel a session, clients must provide at least 24 hours' notice. Failure to provide sufficient notice will result in the session being counted as completed.
7. Confidentiality and Privacy
Speak Fluent Inc. respects client confidentiality. Information shared during sessions is kept confidential and is not disclosed to third parties without client consent, except as required by law.
8. Intellectual Property
All materials provided by Speak Fluent Inc., including worksheets, audio recordings, and written summaries, remain the intellectual property of Speak Fluent Inc. These materials are for personal use only and may not be reproduced, distributed, or shared with others without express permission.
9. Client Responsibilities
Clients agree to engage actively in the sessions and follow through with practice assignments between sessions. Progress depends on client engagement and commitment to the work outside of session time.
10. Limitations of Liability
Speak Fluent Inc. is committed to providing high-quality services but does not guarantee specific outcomes or results from our packages. Speak Fluent is not responsible for any adverse outcomes that may arise as a result of using the techniques or advice provided.
11. Package Modifications and Updates
Speak Fluent Inc. reserves the right to modify package offerings, prices, or terms. Clients will be notified of any significant changes in terms or conditions, including rate increases, at least six (6) months prior to those changes taking effect.
12. Agreement Acknowledgment
By purchasing a package from Speak Fluent Inc., the client acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this agreement.
