Last updated March 13, 2025
We are Speak Fluent Inc., doing business as Speak Fluent (“Speak Fluent,” “we,” “us,” or “our”), a federally incorporated company in Canada. We operate the website www.speakfluent.ca (the “Website”) through which we provide you our services, (collectively, the “Services” which include the provision and use of the Website).
You can contact us by email at info@speakfluent.ca.
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and concerning your access to and use of the Website and the Services. You agree that by accessing the Services, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference. We reserve the right, in Speak Fluent’s sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed as each time you access the Services, you will be subject to, and will be deemed to have been made aware of and to have accepted, the then applicable Terms of Use.
THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SOFTWARE OR THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES, THE CONTENT OR ANY THIRD-PARTY CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD-PARTY WEBSITE AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
IN NO EVENT WILL WE OR SPEAK FLUENT INC’S DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY (DIRECT OR INDIRECT): (A) LOSS OF DATA, (B) LOST PROFIT, OR (C) LOST REVENUE OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF (A) THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING AND (B) THE SUM OF US$100.
CERTAIN STATE LAWS AND COUNTRIES’ LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your contributions; (2) use of the Services; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.
You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby agree that you shall independently back up all your data and waive any right of action against us arising from any such loss or corruption of such data.
These Terms of Use shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON IF WE REASONABLY CONSIDER THAT SUCH PERSON IS IN BREACH OF THESE TERMS OF USE, OUR ACCEPTABLE USE POLICY, OR OF ANY APPLICABLE LAW OR REGULATION, INCLUDING WITHOUT LIMITATION BREACHES OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE.
WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION IF WE CONSIDER THAT YOU HAVE BREACHED, OR ARE LIKELY TO BREACH, ANY OF THE ABOVE.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the Content or the Services from time to time to comply with new laws or regulations or to update our offerings. We also reserve the right to modify or discontinue all or part of the Services if Speak Fluent were to close down or if we decide to change Speak Fluent’s business offering. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services from time to time and will endeavor to give you notice of such changes. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.
Nothing in these Terms of Use will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
We care about data privacy and security. Please review our Privacy Policy to understand our use of your personal information. You acknowledge that you have reviewed and understand our Privacy Policy.
Please be advised the Services is hosted in Canada. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the Canada, then through your continued use of the Services, you are transferring your data to the Canada, and you agree to have your data transferred to and processed in the Canada.
Fees for individual 1-1 sessions with a service provider (“Service Provider”) are billed before the service is provided. The session fee charged will be valid for one session on the selected date by the user(“Session Time”). Sessions can be rescheduled at no additional cost, provided it is over 24 hours in advance. See below for details regarding late cancellations.
Our prices may be updated from time to time so please check that the current price before booking your session.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Services. In such case we will notify you by email and refund you any Fees that you have paid.
No Show or Late Cancellations
Rescheduling of sessions will be honored up to 24 hours before the scheduled session. If less than 24 hours notice is given, the full fee will be charged. Extenuating circumstances such as emergencies or illness may be valid exemptions, subject to the discretion of the Service Provider.
Given more than 24 hours notice from the Session Time, we will honor refunds, minus a processing fee of 5%, which includes the credit card and Interac processing fees.
1. Introduction
We offer bulk prepayment of sessions (“Packages”).
This agreement outlines the terms and conditions for purchasing and utilizing packages with Speak Fluent Inc. By purchasing a package, the client agrees to abide by the terms and conditions set forth in this agreement.
2. Services Provided
Speak Fluent Inc. offers packages designed to improve communication skills, subject to the focus areas of the speech therapist you’re working with.
Each package includes direct session time (i.e., time spent working directly with the speech therapist over a video call) and indirect time (i.e., time the speech therapist uses to write notes and prep for the sessions.
A 1 hour session includes 50 minutes of direct video time, and a half an hour session includes 25 minutes of direct video time.
3. Payment Terms
3.1 Payment Schedule
Full payment is required at the time of purchase.
3.2 Payment Methods
We accept e-transfer (sent to info@speakfluent.ca) and credit card payments.
4. Package Validity and Rate Adjustments
4.1 Package Expiration
Packages expire two (2) years after the purchase date. If you are unable to complete your package within this period, you may request a refund for the remaining balance by emailing info@speakfluent.ca before the expiration date. Refunds will be processed in accordance with the refund policy outlined in Section 5. Any unused sessions beyond this period will be void and non-refundable.
4.2 Rate Adjustment Notice
In most circumstances, clients are allowed to complete their packages at the original rate and with the original number of sessions as specified at the time of purchase, regardless of subsequent rate changes within 2 years. This ensures that clients can use their sessions as planned without immediate adjustment to their fees. In the rare case where a rate adjustment for an SLP becomes necessary, clients will receive minimum six (6) months’ advance notice to complete their remaining sessions at the original rate. During this six-month period, clients have the following options:
5. Refund Policy
5.1 Client-Initiated Refunds
Refunds requested by clients for reasons unrelated to Speak Fluent’s rate changes will incur a processing fee of 5%. Additionally, refunds for unfinished packages will be calculated by converting completed sessions to a pay-as-you-go rate or a smaller package, with the remainder of the package refunded after this adjustment.
5.2 Refunds Due to Rate Changes
If a client requests a refund due to a rate increase and after the six-month grace period, the processing fee will be waived.
5.3 Non-Refundable Circumstances
Refunds are not available for sessions that have already been completed.
5.4 Refund Request DeadlinesRefunds must be requested at least 24 hours before the scheduled session time. Refund requests made within 24 hours of the session or after the session has begun will not be eligible.
6. Scheduling and Rescheduling
6.1 Scheduling Sessions
Clients are responsible for scheduling sessions in advance based on availability. Speak Fluent Inc. cannot guarantee immediate availability for all requested time slots.
6.2 Rescheduling Policy
To reschedule or cancel a session, clients must provide at least 24 hours' notice. Failure to provide sufficient notice will result in the session being counted as completed.
7. Confidentiality and Privacy
Speak Fluent Inc. respects client confidentiality. Information shared during sessions is kept confidential and is not disclosed to third parties without client consent, except as required by law.
8. Intellectual Property
All materials provided by Speak Fluent Inc., including worksheets, audio recordings, and written summaries, remain the intellectual property of Speak Fluent Inc. These materials are for personal use only and may not be reproduced, distributed, or shared with others without express permission.
9. Client Responsibilities
Clients agree to engage actively in the sessions and follow through with practice assignments between sessions. Progress depends on client engagement and commitment to the work outside of session time.
10. Limitations of Liability
Speak Fluent Inc. is committed to providing high-quality services but does not guarantee specific outcomes or results from our packages. Speak Fluent is not responsible for any adverse outcomes that may arise as a result of using the techniques or advice provided.
11. Package Modifications and Updates
Speak Fluent Inc. reserves the right to modify package offerings, prices, or terms. Clients will be notified of any significant changes in terms or conditions, including rate increases, at least six (6) months prior to those changes taking effect.
12. Agreement Acknowledgment
By purchasing a package from Speak Fluent Inc., the client acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this agreement.
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